Module 5 - BPMN

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Categories of Business Processes
bắt đầu học
Order-to-stock; Quote-to-order; Procure-to-pay; Issue-to-resolution; Application-to-approval
Order-to-cash
bắt đầu học
performed by a vendor, starts with submitting order for a product, service, ends with delivery and payment; may encompass order verification, shipment, delivery, invoicing
Quote-to-order
bắt đầu học
typically, precedes Order-to-stock, customer requests a price quote and Des with customer placing an order; Order-to-stock and quote-to-order can be combined into quote-to-cash process
Procure-to-pay
bắt đầu học
obtaining quotes, approving purchase, selecting supplier; dual to quote-to-cash process
Issue-to-resolution
bắt đầu học
customer raises an issue, continues until ideally both agree that the issue has been resolved; claim-to-resolution
application-to-approval
bắt đầu học
starts with request, ends with approval/denial; building permit, business permit, application to degree program
ingredients of a business process
bắt đầu học
events (no duration); activities (events can trigger a number of activities); decision points (decision made affects processes); outcome (positive or negative)
Business Process Management Lifecycle
bắt đầu học
1. Process identification, 2. Process discovery, 3. Process analysis, 4. Process redesign, 5. Process implementation, 6. Process monitoring and controlling
BPMN
bắt đầu học
events - starts with a noun; purchase order received; activities - starts with a verb in imperative form; approve order; process model - noun preceded by an adjective; order fulfilment process

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