Job Design & Quality Management

 0    15 flashcards    dklekowski
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Human Resource Strategy
bắt đầu học
to manage labor and design jobs so people are effectively and efficiently utilised
Labor planning
bắt đầu học
follow demand exactly (labor as VC, costs in hiring and firing); hold employment constant (maintains trained workforce minimises hiring costs)
job design
bắt đầu học
specifying the tasks that constitute a job for an individual or a group; job specialisation, job expansion, psychological components, self-directed teams, motivation and incentive systems
job specialisation
bắt đầu học
dedicated tools, changeover loss, wage for specific skills
Job expansion
bắt đầu học
enrichment (vertical, extra responsibility), enlargement (horizontal, extra tasks), empowerment (form of enrichment)
psychological components
bắt đầu học
Hawthorne studies
TQM
bắt đầu học
total quality management, encompasses entire organisation, from supplier to customer, stresses a commitment by management to have a continuing, companywide drive toward excellence in all aspects of products and services
Seven concepts of TQM
bắt đầu học
continuous improvement (Kaizen), Six Sigma, Employee empowerment, Benchmarking, JIT, Taguchi concepts, Knowledge of TQM Tools
Continuous improvement
bắt đầu học
PDCA model; starting point: create a problem, then 1. Plan, 2. Do, 3. Check, 4. Act
Six Sigma
bắt đầu học
99,9997% capable process; DMAIC approach -> Define critical outputs for improvement, Measure the work, Analyse the data, Improve process, Control the new process
Tools of TQM
bắt đầu học
generating ideas tools (sketch sheets, scatter diagrams, mouse and effect diagrams); tools to organise the data; tools for identifying problems
employee empowerment
bắt đầu học
enlarging jobs so that added responsibility and authority is moved to the lowest level possible in the organisation; building quality circles -> a group of employees meeting regularly to solve work-related problems
benchmarking
bắt đầu học
selecting a demonstrated standard of performance
JIT
bắt đầu học
cuts the cost of quality; improves quality
Taguchi concepts
bắt đầu học
quality robustness, target-oriented quality, quality loss function

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